Policies & Disclosures
Online Banking Agreement
This Agreement is a contract that establishes the rules that cover your electronic access to your accounts at Summit Bank ("BANK") through summitbankonline.com banking ("SYSTEM"). By using SYSTEM, you accept all the terms and conditions of this Agreement. Please read it carefully.
Browser Security Requirements: To use SYSTEM, you must have at least one checking account at BANK, access to Internet service, and an email address. Your internet browser must have encryption capabilities at a minimum 128-bit level.
The Service: Summit Bank agrees to provide Online Banking Services as described in information distributed by the Bank to its customers herewith. In this agreement, the word “Customer” refers to the person with account access, subscribing to or using Online Banking. You may use a Personal Computer (PC), an Internet connection, an access ID, Password, Security Question and Security Image to use Online Banking.
Availability: Summit Bank's Online Banking Service is usually available 24 hours a day, 7 days a week. There may be times when system maintenance or reasons beyond the Bank’s control disrupt service temporarily. Use of Online Banking is conditioned on your acceptance of the agreement, other agreements with the Bank, and all applicable state and federal laws, rules and regulations. If the terms of this agreement conflict with either the terms of any other agreement you have with us concerning this service, or information provided by Bank employees, the terms of this agreement shall prevail. By enrolling, logging on and using Online Banking you indicate your consent to the terms and acknowledge your receipt and understanding of this agreement.
Personal Online Enrollment: By enrolling online and accepting the terms and conditions stated herewith, you are requesting access to your account at Summit Bank using our Online Banking Service.
Security, Access ID and Pin: Each individual who requests access to an account using Online Banking will access account information using an access ID, a private Password, a Security Image, and a Security Question. When you have accepted the terms and conditions of Online Banking from Summit Bank, you will:
Create and confirm an Access ID and Password. The password must contain a minimum of 6 characters and a maximum of 17 characters. Also the password must contain 1 numeric, 1 Upper and 1 lower character.
We recommend that you memorize your Password and do not write it down. If you forget your password, click on the “Forgot Password” link to have your password emailed or contact Summit Bank and we will reset your password. For your protection, you will be asked to change your password every 90 days. Neither Summit Bank, nor any of its representatives will ask for your Password. To guard against unauthorized use of your access ID and Password, the Bank disables the password on the fifth incorrect login attempt.
You will be provided an Image to recognize each time you log on using a registered computer. If you are using a different computer than the one you registered you will be asked to select register computer or public computer along with your Security Question.
Do not register a public computer. If you do not see your Image, log off and establish a new connection and try again. This may be a sign that you entered your information incorrectly or it is a Phishing site. Please contact Summit Bank if the image continues to be incorrect.
Notice of Your Rights and Liabilities: Security of your transactions is extremely important to us. If you lose or forget your access ID or Password, please call our Support Staff at (541) 684-7500 during normal business hours. You agree not to disclose or otherwise make your password available to anyone not authorized to sign on your accounts. This privacy rule is in place for your protection, and should you disregard the rule, Summit Bank will be held harmless and indemnified against any and all damages. In order to ensure the security of your records, we will end your online session if we have detected no activity for 15 minutes. This is to protect you in case you accidentally leave your computer unattended while you are logged on. When you return to your computer, simply re-enter your user ID and Password and continue your session.
ERROR RESOLUTION NOTICE
In Case of Errors or Questions about Your Electronic Transfers, including Bill Payments: Contact us as soon as you can, if you think your paper statement is wrong, or if you need more information about a transfer listed on your paper statement. We must hear from you no later than 60 days after we sent the FIRST paper statement upon which the problem or error appeared. When you contact us:
- Tell us your name and account number.
- Describe the error or transfer you are unsure about, and explain as clearly as you can why you believe it is an error, or why you need more information.
- Tell us the dollar amount of the suspected error.
- If the suspected error relates to a bill payment made via the SYSTEM Bill Payment Service, tell us the account number used to pay the bill, payee name, the date the payment was sent, payment amount, ID number, and the payee account number for the payment in question.
If you contact us by telephone or by email, we may require that you send us your complaint or question in the form of paper writing by postal mail or fax within 10 business days. We will communicate to you the results of our investigation within 10 business days after you contact us and will correct any error promptly. If we need more time, however, we may take up to 45 days to investigate your complaint or question. If we decide to do this, we will provisionally credit your account within 10 business days for the amount you think is in error, so that you will have the use of the money during the time it takes us to complete our investigation. If we ask you to put your complaint or question in writing and WE DO NOT receive it in the form of a paper writing within 10 business days, we may not provisionally credit your account. If we decide that there was no error, we will send you a written explanation within 3 business days after we finish our investigation. You may ask for copies of the documents that we used in our investigation. If we have made a provisional credit, a corresponding debit will be made from your account.
Our Liability for Failure to Make a Transfer: If we do not complete a transfer to or from your account, including a bill payment, on time or in the correct amount, according to our agreement with you when you have properly instructed us to do so, we will be liable to you for your losses or damages caused as a result. However, there are some exceptions. We will NOT be liable, for instance:
- If, through no fault of ours, you do not have enough money in your account to make a transfer.
- If a legal order directs us to prohibit withdrawals from the account.
- If your account is closed, or if it has been frozen.
- If the transfer would cause your balance to go over the credit limit of an established line of credit or the credit limit for any credit arrangement set up to cover overdrafts.
- If you, or anyone authorized by you, commits any fraud or violates any law or regulation.
- If any electronic terminal, telecommunication device, or any part of the SYSTEM is not working properly and you knew about the problem when you started the transfer.
- If you have not provided us with complete and correct payment information for the Bill Payment Service, including, without limitation, the name, address, your payee-assigned account number, payment date, and payment amount for the payee on a bill payment.
- If you have not properly followed the on-screen instructions for using SYSTEM.
- If circumstances beyond our control (such as fire, flood, interruption in telephone service or other communication lines) prevent the transfer, despite reasonable precautions that we have taken.
Your Liability for Unauthorized Transfers: CONTACT US AT ONCE if you believe your password has been lost, stolen, used without your authorization, or otherwise compromised, or if someone has transferred or may transfer money from your accounts without your permission. An immediate telephone call to us is the best way to reduce any possible losses. You could lose all the money in your accounts (plus your maximum overdraft line of credit, if any). If you contact us within 2 business days after you learn of the loss, theft, compromise, or unauthorized use of your password, you can lose no more than $50 if someone used your password without your permission.
If you do NOT contact us within 2 business days after you learn of the loss, theft, compromise, or unauthorized use of your password, and we can prove we could have stopped someone from using your password to access your accounts without your permission if you had told us, you could lose as much as $500.
Also, if your paper statement shows transfers that you did not make, contact us at once. If you do not tell us within 60 days after the paper statement was mailed to you, you may not get back any money you lost through transactions made after the 60 day time period if we can prove that we could have stopped someone from taking the money if you had told us in time. If a good reason (such as a long trip or hospital stay) kept you from contacting us, we will extend the time periods.
Disclaimer of Warranty and Limitation of Liability: We make no warranty of any kind, express or implied, including any implied warranty of merchantability or fitness for a particular purpose, in connection with the SYSTEM Services provided to you under this Agreement. We do not and cannot warrant that SYSTEM will operate without errors, or that any or all SYSTEM Services will be available and operational at all times. Except as specifically provided in this Agreement, or otherwise required by law, you agree that our officers, directors, employees, agents or contractors are not liable for any indirect, incidental, special or consequential damages under or by reason of any services or products provided under this Agreement or by reason of your use of or access to SYSTEM, including loss of profits, revenue, data or use by you or any third party, whether in an action in contract or tort or based on a warranty. Further, in no event shall the liability of BANK and its affiliates exceed the amounts paid by you for the services provided to you through SYSTEM.
Your Right to Terminate: You may cancel your SYSTEM service at any time by providing us with written notice by postal mail or fax. Your access to SYSTEM will be suspended within 3 business days of our receipt of your instructions to cancel the service. You will remain responsible for all outstanding fees and charges incurred prior to the date of cancellation.
Our Right to Terminate: You agree that we can terminate or limit your access to SYSTEM Services for any of the following reasons:
- Without prior notice, if you have insufficient funds in any one of your BANK accounts. SYSTEM service may be reinstated, in our sole discretion, once sufficient funds are available to cover any fees, pending transfers, and debits.
- Upon reasonable notice, for any other reason in our sole discretion.
Communications between BANK and You: Unless this Agreement provides otherwise, you can communicate with us in any one of the following ways:
- You can contact us by telephone at (877) 566-5544 or (541) 684-7500
- Postal Mail
You can write to us at:Summit Bank
Attn: Online Banking
96 E Broadway
Eugene, OR 97401
- In Person
- You may visit us anytime during normal business hours.
Consent to Electronic Delivery of Notices: You agree that any notice or other type of communication provided to you pursuant to the terms of this Agreement, and any future disclosures required by law, including electronic fund transfer disclosures, may be made electronically by posting the notice on the BANK SYSTEM website or by email. You agree to notify us immediately of any change in your email address.